Logins
are CaSe SeNsItIvE. Please make sure you
enter it exactly as you did when signing
up. Make sure your CAPS LOCK is not on.
Please make sure you login
from the Welcome Page here.
Trying to login from bookmarked pages
may cause problems.
If you are certain that
your login is correct it may be due to
another reason. To check whether your
subscription is active please go to the
CCBill Customer
Service Center. Your subscription
may have been canceled due to a failed
rebill.
My Login has been blocked
after entering it several times
If you have entered an incorrect
login repeatedly, our security system will
have placed a temporary block on your computer.
This block will only last 3 hours. If this
has happened it is because your login is
incorrect please refer to 'The system will
not accept my login' above.
I
am receiving a message saying that my login
has been locked.
In order to prevent shared
or stolen logins, our security system detects
usernames that are used from different computer
IP addresses. If your login has been blocked
it may be because of this. If you feel that
the lock has occurred due to no fault of
your own, please email us so that we may
look into the matter. If your login is being
used by other users we will have to change
your login.
I cannot remember my login.
Please refer to your confirmation
email received upon completion of the signup
process. Otherwise you may review your login
info at the CCBill Customer
Service Center.
Subscriptions
I am unable to signup using CCBill.
This could be due to a variety
of reason. Please visit the CCBill
help pages for more detailed
information.
I
do not have a credit card, do you offer
other methods of payment?
At this time we do not offer
other forms of payment
All
members are able to save our photos for
their own personal use.
Movies
Am
I able to save the movies onto my computer
for personal viewing?
Yes you are, and for as long
as you like, we DO NOT use DRM. In addition
you may "stream" the movies directly
from our site.
What
format are the movies in?
At this time most movies
are available in Windows Media Format, and
all movies posted as of July 20, 2007 are
now in Quicktime 7.2
Why
did you switch to the Quicktime format?
Simply
put, Quicktime is far superior but just
as universal as WMP. With the advent of
the new H.264 codec built into Quicktime
7.2, movie files are smaller than WMP but
unlike WMP they retain their original uncompressed
quality. This is the same technology that
is built into the Blu-ray dvd and HD-dvd.
You have seen it before, most of your favorite
HDTV shows are transcoded in this method
Will
the movies work on Netscape or on MAC systems?
Yes,
our movie movies play on all operating systems
and browsers with the exception of AOL,
which is a modified browser.
The
movies sometimes stall when streaming, why
does this happen?
Movies are optimized to high
quality 1500 kbs. Stalling may be due to
slow connections, a congested route from
your computer to the sever or an increased
demand on our servers. If you do experience
these problems simply allow the player to
play for a minute or so before viewing.
I
am on a dial up connection, will I still
be able to watch the movies?
No, unfortunately our movies
require a broadband connection.
